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Support

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Support

Deliver

graphic_puzzleToday’s Reality

  • Operationally critical financial systems with little window for hiccups
  • High user expectations and commitments
  • Internal and external reporting deadlines.
  • IT teams are already running lean and the internal Finance staff consistently stretched thin.

Organizations now rely heavily on the output of Finance systems and applications. Given their importance,companies must be prepared to manage the administration and maintenance of the EPM tools. However, we have learned that even the most successful EPM implementation, regardless of software, has become challenging for organizations to support exclusively with their in-house resources. When companies attempt to manage the EPM systems themselves, most likely utilizing Finance and IT staff, they do not respond to critical issues fast enough and solve them efficiently.Some of which can have the impact of stopping critical Finance processes like the Close or annual plan.

That is where VantagePoint Support Services becomes valuable.Trust us, we are in the business of hiring and training in house staff. But by outsourcing these niche skills, our clients get top talent available on short notices to solve their SAP EPM challenges.From the simplest questions on functionality, to the most complex consideration around system configurations, VantagePoint resolves issues at a cost below hiring, and keeping those talents by the companies themselves.


Keeping Systems Running Smoothly

graphic_supportSolution Support Offerings

Solution support fills the gap between the software vendor’s application maintenance and the delivered financial solution. We support the everyday experience of the user and help them with break fix issues,which typical Tech supports cannot solve easily and correctly.

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graphic_pkgsPackages

Retainer packages offer capabilities beyond the day-to-day support issues, and often expands into quick system enhancements. We are the behind-the-scene members of a company’s financial systems team.

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